I. General Provisions

1. Key Definitions

• Platform: Refers to the Servicly website and applications, which serve as a marketplace intermediary primarily focused on Beauty & Wellness and Home Services in Lebanon.
• User: Any person who accesses or uses the Platform, including both Customers and Providers.
• Customer: A User who seeks, submits booking requests for, or reserves services listed on the Platform.
• Provider: A User who lists, offers, and performs services (the "Services") via the Platform.

2. Eligibility

The Platform is intended solely for Users who are eighteen (18) years of age or older. Any access to or use of the Platform by anyone under 18 is expressly prohibited. By using the Platform, you represent and warrant that you are at least 18 years of age.

3. Modifications to Terms

We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of these Terms, and you waive any right to receive specific notice for each such change.

Material Changes: If we make material changes to these Terms, we will notify you by:

• Sending an email to the address associated with your account
• Displaying a prominent notice on the Platform
• Requiring you to accept the updated Terms before continuing to use the Platform

Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

II. User Accounts and Verification

1. Account Registration

To access certain features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

• Customer Accounts: For the purpose of browsing and submitting booking requests. Customers are required to verify their email address.
• Provider Accounts: For the purpose of listing services, receiving booking requests, and managing subscriptions. Providers are required to verify their email and phone number, and may be subject to further identity verification (e.g., KYC) as the Platform develops.

2. Account Information Accuracy

You represent and warrant that all information you provide in connection with your account and use of the Platform is current, complete, and accurate, and that you will promptly update all information as necessary to maintain its completeness and accuracy.

3. Suspension and Termination

We may, in our sole discretion and without liability, suspend or terminate your account and your access to the Platform at any time, with or without notice, if we believe you have:

• Breached these Terms
• Provided false or misleading information
• Engaged in fraudulent or illegal activity
• Violated the rights of other Users
• Or for any other reason we deem appropriate

Effect of Termination: Upon termination, your right to use the Platform will immediately cease. If we terminate your account for cause, you may not be entitled to any refund of subscription fees. As outlined in our Privacy Policy, your personal data will be deleted within 30 days of account closure, subject to legal retention requirements.

III. The Platform's Role and Disclaimers

1. Nature of the Service (The Platform is an Intermediary Venue)

The Platform's role is strictly limited to facilitating the connection between Customers seeking services and Providers offering services. The Platform acts solely as a technological intermediary.

2. Service Disclaimers

Services are provided by independent third-party Providers, not by the Company. Any claims, liabilities, or damages arising out of or relating to the Services provided by a Provider are solely the responsibility of the Provider and the Customer, as applicable. The Company expressly disclaims all liability for any act or omission of any User.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PLATFORM OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN.

3. Provider Verification and Safety

We may conduct certain checks, including email and phone verification, on Providers to help maintain platform integrity.

IV. Financial and Transactional Terms

1. Booking and Acceptance

When a Customer submits a booking request for a Service through the Platform, the Provider has the option to Accept or Reject the request. The legally binding commitment to perform and purchase the Service is only formed upon the Provider's explicit acceptance of the Customer's request.

No Obligation to Accept: Providers are not obligated to accept any booking request. However, repeated rejections or failure to respond may affect a Provider's visibility or standing on the Platform.

2. Payments for Services (Direct Payment Model)

Payment Structure

A. Service Payment (Customer to Provider):

Customers agree and acknowledge that all payments for the actual services rendered by the Provider must be made directly to the Provider according to the terms agreed upon between the Customer and the Provider. Payment methods, timing, and terms are determined solely by the Provider. The Platform is not involved in processing payments for the Services and assumes no liability for payment disputes between Users.

B. Platform Fees (Provider Subscription Model):

Providers may be required to pay subscription fees to list their services on the Platform. Different subscription tiers may offer different features and visibility benefits:

• Free Tier: Basic listing with limited features
• Premium Tiers: Enhanced visibility, additional features, and priority support

These fees are for access to the Platform and are independent of any specific booking. Payments are processed through third-party payment processors (e.g., Stripe) and are subject to their terms of service and privacy policies.

C. Subscription Auto-Renewal:

Provider subscriptions are subject to automatic renewal unless canceled prior to the renewal date. You will be notified before each renewal period. The Provider is responsible for reviewing their subscription details and managing cancellation through their account settings to avoid charges.

To cancel your subscription, visit your account settings or contact us at support@servicly.me at least 48 hours before your renewal date.

D. Customer Feature Purchases (Future):

While booking and Service payments are handled directly with the Provider, Customers may have the option to purchase premium features, subscriptions, or plans from the Platform in the future. Such purchases will be governed by specific terms presented at the time of purchase.

3. Cancellations and Refunds

Cancellation Policy Set by Provider:

The specific cancellation and refund policy for a Service is determined by the individual Provider and will be clearly outlined in their Service listing. Customers agree to be bound by the Provider's stated cancellation policy upon booking.

Platform Subscription Refunds:

Subscription fees paid to the Platform are generally non-refundable except as required by law or at our sole discretion in exceptional circumstances.

Dispute Resolution Process:

• Step 1: All disputes regarding cancellations and refunds must first be attempted to be resolved directly between the Customer and the Provider through the a messaging system.
• Step 2: If a resolution cannot be reached within 7 days, either party may request Company mediation by contacting support@servicly.me with booking details and evidence.
• Step 3: The Company may, but is not obligated to, mediate the dispute based on the booking details, stated policies, and evidence provided. The Company's mediation decision, if provided, is final and binding.

4. Taxes

Providers are solely responsible for determining, collecting, reporting, and remitting any and all applicable sales, use, value-added (VAT), or other taxes imposed by any governmental authority in Lebanon on the Services they provide and the earnings they receive.

The Company does not collect or remit taxes on behalf of Providers. Providers should consult with tax professionals to ensure compliance with Lebanese tax law.

V. User Conduct and Content

1. User-Generated Content (UGC)

Users may post, upload, or otherwise submit content to the Platform, including service listings, reviews, ratings, messages, and photographs ("UGC").

License Grant:

By submitting UGC, you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, display, and distribute your UGC in connection with the Platform and the Company's business, including for marketing and promotional purposes.

Content Ownership:

You retain all ownership rights to your UGC. However, you are solely responsible for your UGC and the consequences of posting or publishing it.

Prohibited Content:

You agree not to post any UGC that:

• Is illegal, defamatory, harassing, threatening, or abusive
• Is sexually explicit or contains nudity
• Is fraudulent, false, or misleading
• Violates intellectual property rights of any third party
• Contains viruses, malware, or other harmful code
• Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
• Violates any applicable law or regulation

Content Moderation:

We reserve the right, but not the obligation, to monitor, review, and remove any UGC that violates these Terms or is otherwise objectionable, at our sole discretion and without notice.

2. Provider Responsibilities

Provider Obligations

Providers agree that they will:

• Legal Compliance: Ensure that all Services offered and performed constitute legal activities under the laws of Lebanon
• Accurate Listings: Accurately describe and price all Services offered, including clear cancellation policies
• Licensing & Insurance: Maintain all necessary licenses, permits, and insurance required to legally perform the Services in Lebanon
• Professional Conduct: Conduct themselves professionally and respectfully toward all Customers
• Honor Bookings: Honor all accepted bookings and communicate promptly regarding any necessary changes
• Timely Response: Respond to booking requests within a reasonable timeframe (recommended: 24 hours)
• Quality Service: Provide Services that meet or exceed the description provided in their listing

Anti-Circumvention Clause:

Providers and Customers agree that all bookings for Services sourced through the Platform must be completed through the Platform's booking system. Users will not attempt to circumvent the Platform's booking process to avoid subscription fees or otherwise deprive the Company of its rightful fees. Violation of this clause may result in immediate account termination and potential legal action.

3. Customer Responsibilities

Customers agree that they will:

• Provide accurate information when making booking requests
• Communicate clearly and respectfully with Providers
• Honor confirmed bookings or cancel according to the Provider's stated policy
• Pay Providers directly for Services as agreed
• Report any issues or concerns promptly to the Provider and/or the Company
• Leave honest and fair reviews based on actual experiences

4. Prohibited Activities

Users are strictly prohibited from engaging in the following:

• Systematically retrieving data or content to create a collection, compilation, or database without written permission
• Making any unauthorized use of the Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email or messages
• Using any automated system, including "robots," "spiders," or "offline readers," to access the Platform
• Interfering with, disrupting, or creating an undue burden on the Platform or its networks
• Attempting to impersonate another user, person, or entity
• Using the Platform for any illegal or unauthorized purpose
• Harassing, annoying, intimidating, or threatening any Users or Company employees
• Removing copyright or other proprietary rights notices
• Attempting to bypass any measures designed to prevent or restrict access to the Platform
• Engaging in any activity that could damage, disable, or impair the Platform

VI. Legal and Closing Provisions

1. Intellectual Property (IP)

All Platform content, features, and functionality (including, but not limited to, software, code, design, text, graphics, logos, button icons, images, audio clips, and trademarks) are owned by the Company or its licensors and are protected by Lebanese and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable right to use the Platform solely for the purpose of accessing the services provided herein, in accordance with these Terms. You may not:

• Reproduce, distribute, modify, or create derivative works of any Platform content
• Reverse engineer, decompile, or disassemble any software used in the Platform
• Use any trademarks, service marks, or logos without prior written permission

2. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated herein by this reference. By using the Platform, you consent to the collection, use, and sharing of your data as described in the Privacy Policy.

3. Third-Party Websites and Content

The Platform may contain links to third-party websites or resources, including:

• Payment processors (e.g., Stripe) for subscription payments
• Provider external websites or social media pages
• Partner services or integrations

We do not endorse and are not responsible or liable for the availability, accuracy, content, products, or services available from such third-party websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites.

4. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its parent, subsidiaries, affiliates, and their respective officers, directors, agents, partners, employees, and licensors, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

• Your User-Generated Content
• Your breach of these Terms
• Your violation of the rights of a third party, including intellectual property rights
• Any Service provided by you (if you are a Provider) or received by you (if you are a Customer)
• Your violation of any applicable law or regulation
• Any claim that your UGC caused damage to a third party

This indemnification obligation will survive termination of these Terms and your use of the Platform.

5. Limitation of Liability

IN NO EVENT WILL THE COMPANY OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL BE LIMITED TO THE AMOUNT OF SUBSCRIPTION FEES PAID BY YOU TO THE COMPANY IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations above may not apply to you.

6. Governing Law and Dispute Resolution

These Terms and your use of the Platform are governed by and construed in accordance with the laws of the Republic of Lebanon, without regard to its conflict of law principles.

Dispute Resolution Process:

• Informal Resolution: In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Platform, the parties agree to first attempt to resolve the dispute informally by contacting support@servicly.me. We will attempt to resolve the dispute within 30 days.
• Formal Legal Action: If the dispute cannot be resolved informally, any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or the Services shall be subject to the exclusive jurisdiction of the competent courts in Beirut, Lebanon.
• Waiver of Class Actions: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

7. Force Majeure

The Company shall not be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

8. Severability

If any provision of these Terms is held to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

9. Waiver

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

10. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

11. Contact Information

For any questions regarding the Platform or these Terms, please contact us at:

12. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or additional terms published by us on the Platform, constitute the entire agreement and understanding between you and the Company regarding your use of the Platform. These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the Company.

13. Acknowledgment

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Document Version: 1.0
Last Updated: November 29, 2025
Previous versions available upon request.